This three-day instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam 70-680, TS: Windows 7, Configuring.

Audience Profile
This course is intended for IT professionals who are interested in:

• Expanding their knowledge base and technical skills about Windows 7 Client.
• Acquiring deep technical knowledge of Windows 7.
• Learning the details of Windows 7 technologies.
• Focusing on the "how to" associated with Windows 7 technologies.

Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

Module 1:

• Preparing to Install Windows 7
• Performing a Clean Installation of Windows 7
• Upgrading and Migrating to Windows 7
• Performing Image-based Installation of Windows 7
• Configuring Application Compatibility

Module 2: Configuring Disks and Device Drivers

• Partitioning Disks in Windows 7
• Managing Disk Volumes
• Maintaining Disks in Windows 7
• Installing and Configuring Device Drivers

Module 3: Configuring File Access and Printers on Windows 7 Client Computers

• Overview of Authentication and Authorization
• Managing File Access in Windows 7
• Managing Shared Folders
• Configuring File Compression
• Managing Printing

Module 4: Configuring Network Connectivity

• Configuring IPv4 Network Connectivity
• Configuring IPv6 Network Connectivity
• Implementing Automatic IP Address Allocation
• Overview of Name Resolution
• Troubleshooting Network Issues

Module 5: Configuring Wireless Network Connections

• Overview of Wireless Networks
• Configuring a Wireless Network

Module 6: Securing Windows 7 Desktops

• Overview of Security Management in Windows 7
• Securing a Windows 7 Client Computer by Using Local Security Policy Settings
• Securing Data by Using EFS and BitLocker
• Configuring Application Restrictions
• Configuring User Account Control
• Configuring Windows Firewall
• Configuring Security Settings in Internet Explorer 8
• Configuring Windows Defender

Module 7: Optimizing and Maintaining Windows 7 Client Computers

• Maintaining Performance by Using the Windows 7 Performance Tools
• Maintaining Reliability by Using the Windows 7 Diagnostic Tools
• Backing Up and Restoring Data by Using Windows Backup
• Restoring a Windows 7 System by Using System Restore Points
• Configuring Windows Update

Module 8: Configuring Mobile Computing and Remote Access in Windows 7

• Configuring Mobile Computer and Device Settings
• Configuring Remote Desktop and Remote Assistance for Remote Access
• Configuring DirectAccess for Remote Access
• Configuring BranchCache for Remote Access

Before attending this course, students must have:

• Experience installing PC hardware and devices.
• Basic understanding of TCP/IP and networking concepts.
• Basic Windows and Active Directory knowledge.
• The skills to map network file shares.
• Experience working from a command prompt.
• Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
• Basic understanding of security concepts such as authentication and authorization.
• An understanding of the fundamental principles of using printers.

About this Course This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential. By the course's end, students will have been exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally, students will be exposed to various troubleshooting tools and techniques that enable them to address the following Windows 7 issues in an enterprise network environment: Startup Group Policy Hardware and device driver Performance Network connectivity Remote connectivity User profile and logon Security Applications

Audience Profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization. EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required. EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Module 1: Implementing a Troubleshooting Methodology

• Lesson 1: Introduction to the EDST Job Role
• Lesson 2:  Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues

• Lesson 1: Overview of the Windows 7 Recovery Environment
• Lesson 2: Configuring and Troubleshooting Startup Settings
• Lesson 3: Troubleshooting Operating System Services Issues

Module 3: Using Group Policy to Centralize Configuration

• Lesson 1: Overview of Group Policy Application
• Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues

• Lesson 1: Overview of Hardware Troubleshooting
• Lesson 2: Troubleshooting Physical Failures
• Lesson 3: Monitoring Reliability and Performance
• Lesson 4: Configuring Performance Options in Windows 7
• Lesson 5: Troubleshooting Device Driver Failures

Module 5: Troubleshooting Network Connectivity Issues

• Lesson 1: Determining Network Settings
• Lesson 2: Troubleshooting Network Connectivity Issues

Module 6: Troubleshooting Remote Connectivity Issues

• Lesson 1: Troubleshooting VPN Connectivity Issues
• Lesson 2: Using Remote Desktop
• Lesson 3: Troubleshooting User Issues by Using Remote Assistance
• Lesson 4: Troubleshooting NAP Issues
• Lesson 5: Troubleshooting DirectAccess Issues

Module 7: Troubleshooting Logon and Resource Access Issues

• Lesson 1: Troubleshooting User Logon Issues
• Lesson 2: Troubleshooting User Profile Issues
• Lesson 3: Troubleshooting File Access Issues
• Lesson 4: Troubleshooting File Permissions Issues
• Lesson 5: Troubleshooting Printer Access Issues

Module 8: Troubleshooting Security Issues

• Lesson 1: Recovering Files Encrypted by EFS
• Lesson 2: Recovering BitLocker-Protected Drives
• Lesson 3: Troubleshooting Internet Explorer and Content Access Issues

Module 9: Troubleshooting Operating System and Application Issues

• Lesson 1: Troubleshooting Application Installation Issues
• Lesson 2: Troubleshooting Application Operations Issues
• Lesson 3: Applying Application and Windows Updates

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

• Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
• Microsoft Active Directory principles and management
• Microsoft Windows Server 2008 fundamentals
• Microsoft Windows Client fundamentals
• Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system

Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:

• Course 6292A: Installing and Configuring Windows 7 Client
• Course 6420B: Fundamentals of Windows Server 2008